We want you to love your purchase — but if it’s not quite right, you’re welcome to return it.

If you want to return an item, email us at hello@ctrl-z.shop with your order number.

Returns

• You have 30 days from the date you receive your order to start a return.

• You may return your item(s) for a full refund once we have received the item back in our facility.

• Items must be returned in their original condition and packaging (unless faulty).

• Return shipping instructions will be provided when you contact us.

Damaged or Faulty Items

• If your garment arrives damaged or faulty, please contact us as soon as possible.

• We may request clear photos of the damage to help us assess the issue and speed up the resolution.

Refunds

• Refunds are issued to your original payment method once the returned item is inspected and processed.

• Please allow up to 10 business days for the refund to appear on your account after processing.

Need Help?

For any return queries, please email us at hello@ctrl-z.shop with your order number.